Junior Claims Quality Agent

Your new Role

Being part of our Operations team, you will work with focus on these topics:

• Talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status;
•  Will monitor inbound and outbound calls and emails responses 
•  Ensure that car partners are kept constantly informed of the status of their complaints and transport;
•  Checks the complaints received and ensures that the damages were not specified in the data sheet
•  Ensure customer satisfaction by taking their requests into consideration;
•  Provide innovative solutions for problem-solving upon reviewing data;
•  Ensure that all procedures are up to legal standards and regulations;

Your Skills

• At least one year of work experience as a quality assurance manager in call centers/BPO;
• Bachelor’s degree;
• Fluent in English (spoken and written);
• Excellent verbal, written and interpersonal communication skills;
• Outstanding customer service skills and dedication to providing exceptional customer care;
• Automotive knowledge will be a plus;
• Proficient with Microsoft Office (intermediate Word, basic Excel);

Our Offer

Apply by uploading your CV. If you are a proactive individual with a passion for operations, we would love to hear from you. Join us and take the first step towards a rewarding career in operations!